MICROSOFT DYNAMICS 365 BUSINESS CENTRAL
Empowering business efficiency and agility
Deliver exceptional customer experiences with Dynamics 365 Field Service
Empower your field teams and transform your operations through data and automation.
![dynamics-365-customer-service dynamics-365-customer-service](https://businessapps.co.uk/hs-fs/hubfs/dynamics-365-customer-service.png?width=382&height=375&name=dynamics-365-customer-service.png)
Dynamics 365 for field service teams
Improve the management, efficiency and visibility of your field service operations with Dynamics 365. Compatible with both iOS, Android and Windows devices, the platform provides real-time support for service agents on a job, while automations ensure all jobs are managed effectively and customers are kept up to date, improving overall customer satisfaction.
Dynamics 365 Field Service at a glance
Increase customer visibility
Dynamics 365 lets you set up automated reminders and notifications on a field agent’s time of arrival, while the customer portal - which can be built with Microsoft Power Apps – offers a real-time view of the agent’s location on the day. Afterwards, you can even follow up with an automated survey send, which helps inform performance and customer satisfaction.
Offer on-the-job support
With Dynamics 365 Guides, you can create step-by-step instructions to help field agents solve problems in real-time. And for those jobs that require more information, you can just ask the AI tool, Copilot, to search through manuals or documents to find a specific answer and resolve issues faster.
Enhance work order management
Efficiency extends to the office, with Copilot on hand to quickly identify, surface summaries and answer questions about specific work orders. Plus, you can even ask it to draft a response to customers in Outlook, including key details and next steps to resolve their query.
Get started with Dynamics 365 for Field Service today
How others are using Dynamics 365 Field Service
![dynamics-365-crm-erp-solutions](https://businessapps.co.uk/hubfs/dynamics-365-crm-erp-solutions.png)
G&J Pepsi
G&J Pepsi uses Field Service to improve their service performance, increasing first-time fix rates.
Get started today![img-801](https://19808513.fs1.hubspotusercontent-na1.net/hubfs/19808513/focus-demo/img-801.png)
Phillips
Phillips Corporation moved from legacy systems to Dynamics 365 Field Service and are already seeing an increase in operational efficiency and accuracy of field resources.
Get started today![Dynamics-365-crm-erp-business-applications](https://businessapps.co.uk/hubfs/Dynamics-365-crm-erp-business-applications.png)
Santam
Insurance company, Santam, use Dynamics 365 Field Service to streamline risk surveying while maintaining the quality of their assessments.
Get started today