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Frequently asked questions
What is Dynamics 365?
Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) business applications developed by Microsoft.
The suite is designed to provide businesses with an all-encompassing solution to manage various aspects of their operations, customer interactions, and processes. It helps organisations streamline their processes, improve customer relations, make data-driven decisions, and achieve greater efficiency.
What is a CRM?
CRM systems help businesses build customer relationships and streamline processes by organising this information in a centralised, easily accessible database. This enables companies to improve customer service, increase sales, improve customer retention, and effectively cross-sell and upsell products or services.
What is the purpose of a CRM?
The primary purpose of a CRM tool is to create a consistent and personalised customer experience bridging sales, marketing and customer service processes.
What does CRM stand for?
CRM stands for "customer relationship management" and is both a strategy and business tool.
What is a CRM system used for?
A CRM system is used for managing a company’s interactions with current and potential customers. It helps businesses streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability.
What are the benefits of a CRM?
A CRM helps businesses to get a better understanding of their target customers, providing insights and data around customer interaction to inform future activities.
What is an ERP?
An ERP is a type of software that organisations use to manage and integrate the important parts of their businesses. ERP systems combine various functions, including inventory and order management, accounting, human resources, customer relationship management (CRM), and more, into one complete system to streamline processes and information across the organisation.
What does ERP stand for?
ERP stands for Enterprise Resource Planning and is the notion of bringing together multiple business functions into one place.
What is the purpose of an ERP?
The primary purpose of an ERP system is to increase organisational efficiency by managing and improving how company resources are utilised, making it easier to collect, store, manage, and interpret data from various business activities. This integrated approach can lead to improved project planning, decreased costs, enhanced collaboration, better management of company resources, and improved decision-making based on real-time information.
What is an ERP tool used for?
An ERP tool is used to integrate back-office business processes and facilitate the flow of information within an organisation so business decisions can be data-driven.
What are the benefits of an ERP?
ERP tools help businesses improve efficiency, enhance visibility, support data-driven decision-making, increase collaboration and ensure compliance.
