Unite your data & teams like never before with Microsoft Dynamics 365

An intuitive, scalable and easy-to-use CRM & ERP application that optimises operations and improves decision-making for small to medium businesses.

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Supporting core business functions to do more

Dynamics 365 can be used across all teams within your business to elevate what you're doing in pursuit of success.


  • Build up a detailed view of your customer with greater insights 
  • Create personalised team data dashboards to empower decision-making
  • Monitor and spot follow-up actions within the customer lifecycle 


  • Ensure communications across the marketing funnel are consistent & personalised
  • Use AI to direct inbound queries to the right team, first time 
  • Automate customer notifications to drive sales

Customer Service

  • Bring experts who have resolved similar issues together to collaborate and achieve quicker issue resolution
  • Solve customer issues more quickly through human-like interactions with generative AI
  • Eliminate manual processes with over 1,000 prebuilt flows to improve your team's efficiency

Field Service

  • Use generative AI to save time on work order creation, technician scheduling and more
  • Keep your customers informed with automated service reminders via email and text messages.
  • Real-time insights via the customer portal, built-in Microsoft Power Apps, provide greater visibility on appointments 
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Example use cases

Just some of the ways Microsoft Dynamics 365 can be used on a daily basis.


Empower your sales teams with real-time, actionable insights and productivity tools


Simply unite data from across platforms to create personal dashboards with Microsoft's dataverse, part of Microsoft's Power Platform


Use AI-powered scheduling, sensor data intelligence and mixed reality tools to predict machine maintenance, automate work orders and optimise your stock or spare parts

How other businesses have benefitted from Business Central

Increase profits with Dynamics 365

SHI Cryogenics

SHI Cryogenics reduced their product turnaround times from two months to two weeks, whilst increasing their sales and service revenues.

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Dynamics 365 Warehousing

Tillamook Country Creamery

Tillamook Country Creamery Association increased warehouse pallet throughput by 50%, whilst also automating key manual processes

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Dynamics 365 Healthcare

MVP Healthcare

MVP Healthcare expects to save $6million by implementing AI-driven process improvements, sunsetting legacy domains and boosting their IT efficiency.

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The workforce of today care about..


A good work/life balance

Getting more done

Accessing data and insights faster

You can unlock all this and more by starting your Dynamics 365 journey.

Now it’s your turn. Find out how Microsoft Dynamics 365 can benefit your business.

Whether you’ve got your sights set on a specific business application that you’d like to see in action, or you still have a few questions, fill out this quick form and our expert team will be back in touch to support you.

Frequently asked questions

What is Dynamics 365?

Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) business applications developed by Microsoft.

The suite is designed to provide businesses with an all-encompassing solution to manage various aspects of their operations, customer interactions, and processes. It helps organisations streamline their processes, improve customer relations, make data-driven decisions, and achieve greater efficiency.

What is a CRM?

CRM systems help businesses build customer relationships and streamline processes by organising this information in a centralised, easily accessible database. This enables companies to improve customer service, increase sales, improve customer retention, and effectively cross-sell and upsell products or services.

What is the purpose of a CRM?

The primary purpose of a CRM tool is to create a consistent and personalised customer experience bridging sales, marketing and customer service processes.

What does CRM stand for?

CRM stands for "customer relationship management" and is both a strategy and business tool.

What is a CRM system used for?

A CRM system is used for managing a company’s interactions with current and potential customers. It helps businesses streamline processes, build customer relationships, increase sales, improve customer service, and increase profitability.

What are the benefits of a CRM?

A CRM helps businesses to get a better understanding of their target customers, providing insights and data around customer interaction to inform future activities.

What is an ERP?

An ERP is a type of software that organisations use to manage and integrate the important parts of their businesses. ERP systems combine various functions, including inventory and order management, accounting, human resources, customer relationship management (CRM), and more, into one complete system to streamline processes and information across the organisation.

What does ERP stand for?

ERP stands for Enterprise Resource Planning and is the notion of bringing together multiple business functions into one place.

What is the purpose of an ERP?

The primary purpose of an ERP system is to increase organisational efficiency by managing and improving how company resources are utilised, making it easier to collect, store, manage, and interpret data from various business activities. This integrated approach can lead to improved project planning, decreased costs, enhanced collaboration, better management of company resources, and improved decision-making based on real-time information.

What is an ERP tool used for?

An ERP tool is used to integrate back-office business processes and facilitate the flow of information within an organisation so business decisions can be data-driven.

What are the benefits of an ERP?

ERP tools help businesses improve efficiency, enhance visibility, support data-driven decision-making, increase collaboration and ensure compliance.